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How dream99 Handles Your Personal Data

At dream99, your personal data belongs to you — we collect only what is necessary to run your account, process transactions via UPI, Paytm and PhonePe, and keep…

End-to-end data encryptionUPI & Paytm transaction privacyAccount data on requestNo third-party data sellingIndia-region compliance

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What This Policy Covers and Where It Applies

dream99 Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

This policy applies to all data dream99 processes when you open an account, make a deposit through UPI, Paytm or PhonePe, or browse the lobby from a device in India. Access to the platform depends on local law and is available where local law permits. We

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process data under the principles of purpose limitation and data minimisation — meaning we do not hold information beyond what your account activity requires. Payment references linked to UPI, Paytm and PhonePe transactions are stored only long enough to reconcile your wallet balance and resolve any
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disputes. After that retention window closes, those references are permanently removed from active systems. If you are in a region where local law imposes additional requirements, those requirements take precedence over this policy's defaults.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy Rights

If you want to access the data we hold about you, request a correction, or ask us to delete your account information, our privacy team is available around the clock.

Email Privacy Team Send a detailed request to our dedicated privacy address. Include your registered email and describe exactly what data action you need — access, correction or deletion — and we will respond within 72 hours.

Live Chat Support Open the chat widget inside your dream99 account dashboard any time of day. Our agents can log a formal privacy request on your behalf and give you a reference number to track progress.

Help Centre Ticket Submit a support ticket through the Help Centre in your account settings. Tickets are tagged as privacy-priority and routed directly to the data team, bypassing general support queues.

DATA HANDLING PRACTICES

Six Ways We Protect Your Account Data

Data protection at dream99 is not a single checkbox — it is a set of ongoing practices applied to your account from the moment you create it.

Encryption at Rest and in Transit

All data stored on dream99 servers — including your name, email and transaction history — is encrypted using AES-256. Data moving between your device and our servers travels over TLS 1.3, so payment references for UPI and Paytm remain private in transit.

Cookie Use and Control

We use session cookies to keep you logged in and analytics cookies to understand which lobby sections you visit most. You can manage cookie preferences from the Settings menu inside your account; declining analytics cookies does not affect your ability to deposit or play.

Account Security Measures

Two-factor authentication is available on every dream99 account and strongly recommended. Login attempts from unrecognised devices trigger an email alert to your registered address, giving you immediate visibility of any access you did not initiate.

Data Retention Schedule

We keep active account data for as long as your account remains open. Once you request closure, personal identifiers are anonymised within 30 days. Payment references linked to PhonePe and Paytm transactions are retained for the period required by applicable financial regulations, then deleted.

Third-Party Data Sharing

We share data with payment processors — such as the UPI network and PhonePe's gateway — only to the extent required to settle your transactions. We do not sell, rent or trade your personal data to advertisers or marketing networks under any circumstances.

How to Request Data Changes

Send your request via email or live chat with your registered address and a description of the change needed. We will verify your identity, confirm the action in writing, and complete the update or deletion within the timeframe specified in our response.

Your Privacy Questions Answered

These questions cover the most common data-related queries we receive from dream99 account holders in India. If your question is not answered here, please reach out to our privacy team directly through email or live chat and we will provide a specific written response.

We collect your name, email address, date of birth and contact number to verify your identity. When you make a deposit via UPI or Paytm, we also record the transaction reference needed to credit your wallet and reconcile your balance.

We share data only with payment processors — including the UPI network, Paytm and PhonePe — strictly to settle your transactions. No personal data is sold or passed to advertisers, data brokers or unrelated third-party services.

Your account data is held for the lifetime of your account. After you request closure, personal identifiers are anonymised within 30 days. Payment records linked to UPI and PhonePe transactions are kept only as long as applicable financial regulations require.

Yes. Email our privacy team or open a live chat session and submit a data-access request. After we verify your identity, we will send you a summary of the data associated with your account within 72 hours of confirming the request.

Submit a deletion request via email or the Help Centre ticket system. We will anonymise your personal identifiers within 30 days. Some transaction data linked to UPI or Paytm activity may be retained longer where financial law requires it.

We use session cookies for login continuity and analytics cookies to understand lobby usage patterns. You can decline analytics cookies in your account Settings at any time. Turning them off will not prevent you from accessing your wallet or the game lobby.

Contact our dedicated privacy team by email or through the live chat inside your account. Provide your registered email address and a description of the concern. We aim to acknowledge all formal privacy complaints within 24 hours and resolve them within seven business days.

How dream99 Handles Your Personal Data

Reach Us About Your Privacy Rights

Six Ways We Protect Your Account Data

Encryption at Rest and in Transit

Cookie Use and Control

Account Security Measures

Data Retention Schedule

Third-Party Data Sharing

How to Request Data Changes

Your Privacy Questions Answered

01 What personal data does dream99 collect when I open an account?

02 Does dream99 share my data with third parties?

03 How long does dream99 keep my account information?

04 Can I request a copy of the data dream99 holds about me?

05 How do I ask dream99 to delete my personal data?

06 What cookies does dream99 use and can I turn them off?

07 Who should I contact if I believe my privacy rights have been violated?

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